This Privacy Policy describes how we collect, use and share information in connection with the Fax Send: Faxing PDF Documents iOS app ("the App"). By using the App you agree to the practices described below.
1. Information We Collect
We collect only the information needed to deliver a reliable faxing service:
- Fax numbers you enter — used solely to route the fax. Not stored long-term after delivery.
- Document content — processed and transmitted in encrypted form to complete delivery. We do not store your document content permanently on our servers.
- Usage analytics — aggregate data about app features used, crashes and performance.
- Device identifier — used to authenticate your subscription and deliver app services.
- Purchase history — records of subscriptions and fax credits you have purchased.
2. Information We Do NOT Collect
- We do not store the content of your documents on our servers permanently.
- We do not sell your personal information.
- We do not collect contacts, precise location, browsing history, or microphone/audio data.
3. How We Use Your Information
Information is used to provide and improve the App, including:
- Transmitting faxes to the number you specify.
- Providing delivery status and fax history.
- Processing subscriptions and fax credit purchases.
- Preventing abuse, fraud and misuse.
- Improving performance, reliability and user experience.
4. Third-Party Services
We share the minimum data necessary with the following third parties:
- Apple — for App Store purchases, subscription billing and basic app services.
- Analytics providers — for aggregated usage and crash analytics.
- Fax delivery network — our telecom partners that carry your fax to its destination.
These parties are contractually limited to using your data only to perform their services.
5. Data Security
We use industry-standard encryption (TLS in transit) to protect your documents and personal data during transmission. Documents are processed in a secure environment and purged after delivery.
6. Data Retention
We retain the minimum data required to operate the App — delivery metadata, subscription records and account identifiers. Document content is not retained beyond what is needed to complete delivery.
7. Your Rights (GDPR)
If you are located in the European Economic Area or United Kingdom, you have the right to access, correct, delete or restrict processing of your personal data, and to request a portable copy of your data. Contact us at the address below to exercise these rights.
8. California Privacy Rights (CCPA)
California residents have the right to know what personal information is collected, request deletion of their personal information, and opt out of the sale of personal information. We do not sell personal information.
9. Children's Privacy
The App is rated 4+ and does not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted at this URL with an updated "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at support@faxapp.online.